So, I wake up this morning and see a post written by Darren Slatten completely dismissing the importance of Online Reputation Management. And, I found the post a little comedic at best, so, I’ll give him a little bit of credit for that, but, one thing I won’t give him credit for is researching the topic. Now, I am not going to attack Darren personally or professionally, because I haven’t worked with him, nor do I know his abilities, and, it’s just not my place to do so. This is just a post telling you why Online Reputation Management is EXTREMELY important.
Why Online Reputation Management is important
For companies and individuals alike, there is a major need for reputation management. It’s the reason that conferences have panels specifically on the topic. That reason is that individuals and businesses alike can be affected by negative reputation. This isn’t just an issue of popularity either, it’s an issue of brand perception, an individuals brand perception, or even the ability to be hired/fired from a job.
Having Online Reputation Management concerns can cause revenue losses and/or income.
I really want to state that if you have not dealt with this or have no experience in understanding the Reputation Management space, then please, do not write about why it is not important.
Who are these people?!
Rather than continuing to tell you why ORM is so important, I’ll answer the question you might ask: “who are the people or companies that care about online reputation management?” Lets run through a few of these right here to provide a better understanding of why ORM is important:
An organization with a CEO that has negative perceptions in the press or social atmosphere can lead to the organization or the brand of that organization having negative sentiments or perceptions. I’m not just talking about the SERPs here, but, in terms of Social Mentions in blogs, microblogs, and/or news results that surround that individual. Did you know 87% of people believe a CEO’s reputation reflects on the overall company’s reputation?
Think about the number of times have you seen a political figure that gets tons of bad press and has led to the downfall of his/her campaign or election/re-election to office. Social Media is now playing a part in the political climate and because of that we saw now President Obama reach millions of people.
But, to take this to the next level, lets look at an example that deals with President Obama. How many of you can say you know that he is a smoker? (Now, I am not judging him on this, but using it as a point of reference). This was downplayed a ton during the elections again because of the fact that his team did not want to create a negative perception of the candidate during the elections. This becoming an issue could have, hypothetically, led to the loss of many votes, especially from anti-cigarette and anti-smoking groups.
Companies and Brands
Companies and the brands of those companies alike experience the most pain when it comes to reputation management. Something that is a hard fact: Companies and Brands with negative search results tied to brand related queries will see a drop in revenue because a user/customer is likely to switch products/services based on that negative result. Even more interesting is that queries relative to corporate figures will also lead to a dip in revenue/sales. It’s estimated that 58% of searchers will visit a competing website after seeing negative search results.
An example of this is tied to PayPal and my experience working there. PayPal saw 4 of it’s top 10 search results tied to the brand query “paypal” go to flame sites. Working internally, there was an estimated figure in net revenue losses per negative search result. That is where that 58% number above comes in…because of this negative reputation caused by search results, users were switching.
Celebrities make the news all the time for the stupid things that they do. Whether it is someone driving drunk or who’s sleeping with who, it is all things that affect their personal brand. And, in this case, their personal brand is like that of a business, their personal brand is the most important thing to their livelihood.
Because I am all about examples, lets continue down that path and look at the sports figure that we all know I can’t stand: Kobe Bryant. He was accused of raping a girl in a hotel room back in 2003/2004. Luckily for Bryant this was during a time when Social Media was not as prominent, but, unluckily for Bryant it still effected him financially. He lost endorsement deals from companies like Nike because of the negative press and negative reputation.
The Job Market
The economic climate is horrible at the moment. Unemployment is at astonishing highs and it’s tough to find a job right now. Now, to add to that, recruiters and HR teams are getting saavier and understanding Search and Social Media extremely well. What does that mean for you? It means that Online Reputation Management is important to your personal brand. Because, not only are they looking, but 78% of recruiters research a candidate online and 35% actually reject a candidate based on this. Andy Beal even wrote a post on why your Google Reputation can hurt your career.
Creating a personal brand is even more important as researchers and experts in the job market reference this all the time. I can’t tell you how many times I’m watching CNN, (and let me tell you, I caught a lot of it while I only had a few channels the last couple months!), and these experts mention Facebook, Google, search, and your personal brand being EXTREMELY important, not just now during economic uncertainty, but, forever.
Don’t be silly, Online Reputation Management does matter:
Again, this is another situation where we have someone that is creating a post that is possibly baiting for reactions or what not. Or, we have another person in the industry that is writing something without actually researching the topic. But, please please please people, if you have no experience or expertise on a topic, then stay away from writing it, it just makes you look like you haven’t done your research. And, if you look at the stats above, then it’s pretty obvious that ORM does matter.